Steven Lear Portrait

Grace Armano
Chapter President

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Nicholas Marquis
Chapter Vice President

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Laura Daley Portrait

Laura Daley
VP of Finance

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Steven Lear Portrait

Stephen Buyze
VP of Membership

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Passionate about improving operational efficiencies, reducing operational costs, and improving the quality of work life for employees, Stephen Buyze has over 30 years of capacity planning and process re-engineering experience. His expertise, energy, and ability to motivate have established him as an industry leader, coach, and mentor. His innovative approach to designing, planning, and implementing operational improvements have had more than a 10% positive impact on the bottom line for his employers. A skilled trainer, he teaches teams to implement and maintain operational efficiencies to reduce operational costs and improve the quality of work life for employees. His specialized ability to train others on the application of concepts deliver sure-fire results.

Brian Anthony Small

Brian Anthony
VP of Vendor Relations

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Joy Lazore Portrait

Joy Lazore
VP of Communications

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Omar Etaech Portrait

Omar Etaech
VP at Large

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Roy Atkinson Portrait

Roy Atkinson
Chapter Advisor - Emeritus

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HDI Support Center Manager Logo
Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in service desk and desktop support, as well as small-business consulting. He studied Advanced Management Strategy at Tulane University's Freeman Graduate School of Business, and is holds HDI certifications as a Support Center Manager (HDI-SCM) and Knowledge-Centered Support Foundation (KCSF).