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Knowledge is Key to Implementing
a Successful BOT Strategy

May 2, 2019 at Liberty Mutual
in Dover, NH


With all the hoopla about chatbots and the introduction of artificial intelligence as a means of providing services to our customers, I wanted to understand what AI is all about and what it takes to develop an effective chatbot adoption strategy. After a few weeks of research, I decided to implement a chatbot on my website dedicated to knowledge management culture:

During the implementation of Sherlock - the knowledge bot about knowledge - I learned a great deal about chatbots and the effort it takes to create a “conversation-like” interface that can successfully support customers. An adoption strategy must first identify the required customer-facing knowledge to effectively program the bot. Based upon my experiences, I have developed a strategic chatbot strategy that you should consider before you jump into the world of bots.

About the Speaker

Julie L. Mohr is a dynamic, engaging change agent who brings authenticity, integrity, and passion to practitioners worldwide. Through her books, articles, speaking, consulting, and teaching — her purpose is to spark change in the world with thought-provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her Ph.D. in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. Julie is a certified ITIL Expert and a Certified Governance IT Professional. Julie captivates audiences at conferences worldwide on topics of authentic leadership, business strategy, artificial intelligence, the disruption economy, knowledge management, organizational culture, and innovation.

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December 5, 2019
Member Event TBA